Frequently Asked Questions

Straight answers to straight questions.

With so much information available, you're bound to have some questions. And in an effort to help you get the answers you want easily, we’ve divided our FAQs into categories. If your question isn’t answered, please use the search box or contact us for a prompt response.

Alpha-Hydroxy Acid

  1. What are the alpha-hydroxy acid ingredients in AmLactin® Ultra Hydrating Body Cream?

    Our patented ULTRAPLEX® formula is an extra-strength blend of three moisturizing compounds (ammonium lactate, sodium lactate, and potassium lactate) that come from lactic acid—a naturally occurring alpha-hydroxy acid.

  2. What’s with acid on the skin?

    The lactic acid in AmLactin® is a naturally occurring alpha-hydroxy acid (AHA) that helps skin shed old cells and retain moisture. What’s more, our AHA formulas contain creamy emollients and rich humectants that help repair dry skin.

AmLactin® Cream

  1. Where is AmLactin® Cream?

    AmLactin® Cream has been replaced with AmLactin® Ultra Hydrating Body Cream. The original cream should be available in stores and online until inventory has been depleted. CVS® and Walgreens® are now carrying the AmLactin® Ultra Hydrating Body Cream, and it should be available at other retailers soon.

  2. Why did the cream change?

    The original AmLactin® Cream formula was very similar to the lotion (with 12% lactic acid), only slightly thicker and packaged in a 4.9 oz tube. We updated our graphics, repackaged our AmLactin XL® formula (which is thicker and has improved hydrating properties), and changed the name to provide the best possible product to our valued customers.

AmLactin® Ultra Hydrating Body Cream (formerly AmLactin XL®)

  1. What happened to AmLactin XL®?

    After months of research, current and new consumers told us the name “ultra” was more appealing and resonated more with them and their skin care needs. So we listened. We repackaged one of our best formulas into a new, softer tube for easier dispensing and gave it a new name. AmLactin® Ultra Hydrating Body Cream will eventually replace AmLactin® Cream and AmLactin XL® dry skin cream formulas.

  2. I don’t see AmLactin® Cream on your list. Why?

    AmLactin® Cream has been replaced with AmLactin® Ultra Hydrating Body Cream. The original dry skin cream should be available in stores and online until inventory has been depleted.

  3. Is Ultra the same as XL?

    Yes, it sure is! It’s the same great patented ULTRAPLEX® formula.

  4. Where can I find Ultra in the store?

    It used to be available only behind the pharmacy counter, but now AmLactin® Ultra Hydrating Body Cream can be found in the moisturizer aisle of select retailers. For the one nearest you, click here.

  5. What is AmLactin® Ultra Hydrating Body Cream?

    It’s the ultimate triple action alpha-hydroxy therapy with our patented ULTRAPLEX® formula that smooths, repairs, and softens severely dry skin (try saying that three times fast). For more detailed information, visit our AmLactin® Ultra Hydrating Body Cream page.

  6. How is Ultra different from the lotion?

    While they both share a similar alpha-hydroxy acid base, the lotion contains 12% lactic acid to gently exfoliate and intensely hydrate rough, dry skin. AmLactin® Ultra contains the patented ULTRAPLEX® formula—an extra-strength blend of three alpha-hydroxy acid moisturizers that come from lactic acid to help combat severely dry skin areas. Ultra is much thicker for those tough, persistent dry skin areas.

Coupons

  1. Why did I get a “Print Limit Reached” message when the coupon never printed?

    Manufacturers using our coupon printing technology typically assign individual print limits to their coupon offers to make sure everyone gets a chance to print their coupon. You may be encountering a “Print Limit Reached” error message if you have attempted to print the same coupon multiple times.

    If you encounter a “Print Limit Reached” error message and no coupons actually print, you should first check your printer settings and adjust the default printer if necessary. Coupons sent to the wrong printer or an offline printer cannot be re-queued to another printer. If you encounter a “Print Limit Reached” error message on a manufacturer website, their coupon promotion may have ended and the coupon may no longer be available.

  2. Why am I prompted to install the Coupon Printer repeatedly?

    If you are using Internet Explorer, your Coupon Printer add-ons may have been disabled. Please follow these steps to enable your add-ons and for your system to recognize the installed software:

    1. Open your Internet Explorer Browser.
    2. Go to Tools -> Manage Add-ons -> Enable/Disable Add-ons.
    3. In the dropdown menu, select "Add-ons previously used by Internet Explorer."
    4. Look for "Cpbrkpie Control" under Name and "Enable" it if it is marked as "Disabled."
    5. Look for "CouponBar" under Name and "Enable" it if it is marked as "Disabled." Note that the CouponBar add-on may not necessarily appear in the add-on listing.
    6. Restart your browser and print your coupon.
    7. After installation, try printing the coupon again to ensure that the Coupon Printer is properly installed.
  3. Why doesn't my computer recognize that the Coupon Printer is installed?

    If you are using Internet Explorer, it may be that your ActiveX control for the Coupon Printer was disabled during the installation.

    1. Please look for the ActiveX bar (also called the Windows Information Bar) across the top of the page.
    2. You may be prompted with this message: The previous webpage might require the following add-on: Couponprinter.ocx from Coupons Inc.
    3. Click on the bar and select “Install ActiveX.” This will allow the Coupon Printer in Internet Explorer to print coupons.
  4. Can you mail or email me the coupons?

    Our Coupon Printer sends the coupon directly to your printer, so a physical printer is required to complete the coupon printing process. We do not send our coupons by postal mail or email. Please check with Upsher-Smith if there are offline offers available in lieu of a print-at-home coupon.

  5. What are the browser platforms the Coupon Printer currently supports?

    Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, Firefox 1+, Netscape 8+, and most MSN and AOL browsers. If you are unable to print using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer or Firefox.

  6. Why does my antivirus software flag the Coupon Printer?

    It may be that your antivirus settings are high and blocking installations. Please rest assured that there are no viruses, trojans, malware, or adware associated with our download. You can verify that our software has been white-listed by TRUSTe at http://www.truste.org/tdp/whitelist. The Coupon Printer is a software program that enables you to send coupons to your printer with a click of a button. It is user friendly and completely safe for you to download. You can disable your antivirus temporarily, install the coupon printer, and enable your antivirus to print coupons safely.

  7. Why can’t I print from work or the library?

    If you are trying to print coupons at work, the library, an Internet cafe, or the university, you may not have the administrative permission required to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files or programs onto this computer. If attempting to print coupons from a shared computing environment, please contact your network administrator for more information. If you have a home computer, you may find it easier to access and print our coupons there.

  8. Where can I print more coupons?

    New coupons are regularly added to Coupons.com. Please check back every week to find the latest coupon offers. Many manufacturers will often promote new products and offer valuable savings. Visit your favorite manufacturer website for exciting news and money-saving coupons. You can also visit www.coupons.com and scroll down to the bottom to find an “RSS Coupons” link that will lead you to more coupons listed on manufacturer websites. http://couponbar.coupons.com/rss.asp

  9. What is the CouponBar?

    Coupons are conveniently organized for you as a toolbar option for Internet Explorer, making searching and printing coupons even simpler and faster. You can download and install the CouponBar here: http://couponbar.coupons.com/CBInstall2.asp.

  10. How do I uninstall the Coupon Printer?

    Windows:

    1. Click the "Start" button (typically located on the bottom left corner of your screen) and click "All Programs."
    2. Select the "Coupons" Program group and then click on "Uninstall Coupon Printer for Windows."
    3. The Coupon Printer will now uninstall itself, which may take a moment or two.
    4. Click "Finish" and you are done!

    Macintosh:

    1. Click on the "Finder" icon to open the Finder window.
    2. Select the local hard drive from the Finder window to display the drive's contents.
    3. Locate and open the "Library" folder.
    4. Locate and open the "Internet Plug-Ins" folder from the Library.
    5. Select the "Coupon.plugin" file and move it to the trash.
    6. Close and restart the Safari or Firefox browser.

    For detailed instructions, please click on the link below. http://www.coupons.com/corp/source/u_uninstall.asp

  11. How do I uninstall the CouponBar?

    You can easily uninstall the CouponBar by using the Windows option to uninstall a program.

    1. In Windows, click Start, point to Settings, and then click Control Panel.
    2. Click Add/Remove Programs.
    3. When the list appears, Click CouponBar.
    4. Click Add/Remove (or Change/Remove if you are running Windows 2000).
    5. Click Yes to confirm that you want to uninstall the CouponBar.
  12. My store coupon doesn’t work. Help.

    Those scanners at the register can be touchy. Please tell us where you obtained your coupon, its value, and expiration date. We’d be happy to mail another one to you. Simply contact us at 1-877-937-9754 and ask for customer service. Or send an email to uslinfo@upsher-smith.com.

  13. Do I have to keep checking your website for coupons?

    No. You can receive special offers as soon as they’re available by becoming an AmLactin® Believer. We’ll email you about our latest coupon offers, and you’ll get the inside scoop on promotions before they’re made available to the public. Join now to become an AmLactin® Believer.

  14. Where can I get AmLactin® coupons?

    Well, our website is a good start. To see the latest retail coupons available for AmLactin® Moisturizing Body Lotion, AmLactin® Ultra Hydrating Body Cream, and AmLactin® Foot Cream, click here.

  15. How do I print a coupon?

    If it is your first time printing coupons with us, you will need to take a moment to install the Coupon Printer. Once you have successfully installed the Coupon Printer, make sure your default printer is turned on and then you will be ready to print and enjoy money-saving coupons.

  16. What do I need in order to print a coupon?

    Our Coupon Printer technology sends the coupon directly to your default printer, so a printer is required to complete the coupon printing process. You are also required to have administrative permission to install the Coupon Printer application onto your computer. This means that you need the appropriate level of permission to install software onto your computer. Some work environments and shared computing environments (public library or Internet cafe) may not allow you to install our Coupon Printer.

  17. Why do I need to install the Coupon Printer?

    The Coupon Printer is safe software that enables your computer to build and print coupons that will be accepted at stores. Have no worries—we will never do anything to violate your privacy or send you anything without your permission. The Coupon Printer is a TRUSTe trusted download.http://www.truste.org/ivalidate.php?url=www.coupons.com&sealid=102 Coupons.com is a Better Business Bureau accredited business. https://www.bbb.org/online/consumer/cks.aspx?ID=1060221103954

  18. Where can I download the Coupon Printer?

    You can try our stand-alone installer by clicking on the following link: Windows 2000/XP/Vista with Internet Explorer/Mozilla Firefox/Netscape Navigator http://install.coupons.com Macintosh OSX 10.3 or higher when used with Apple Safari/Mozilla Firefox http://ftp.coupons.com/Safari/MacCouponPrinter.dmg

  19. Why can’t I see the actual coupon before I print?

    If you’ve never printed coupons before, you will need to first install the Coupon Printer. Our coupons will never render on screen and will print directly to your printer. Please ensure that your default printer is turned on and has paper and ink or toner. Coupons cannot be printed to a fax machine or graphic format like a PDF. Check that your default printer is set to print to paper.

General

  1. What are AmLactin® products used for?

    AmLactin® Moisturizing Body Lotion is an all-over lotion intended for rough, dry skin. AmLactin® Ultra Hydrating Body Cream is meant for severe dry skin, and AmLactin® Foot Cream helps exfoliate and smooth dry, callused feet.

  2. Is a prescription needed for any of your AmLactin® products?

    No. All AmLactin® products are classified as cosmetics and are available for purchase without a prescription.

  3. How often should AmLactin® be applied?

    For best results in the treatment of dry skin, AmLactin® should be applied to dry skin twice daily.

  4. Will AmLactin® help my keratosis pilaris?

    While there’s no cure for keratosis pilaris (KP) itself, we’ve received numerous stories from KP sufferers saying AmLactin® provided welcome relief by helping the dry skin associated with KP through gentle exfoliation and intense hydration.

  5. Are your AmLactin® products fragrance free?

    Yes—this helps reduce the potential for irritation that may sometimes occur with added fragrances.

  6. If AmLactin® is fragrance free, why does it smell funky?

    Funky? We prefer “distinct.” What you’re smelling is part of the alpha-hydroxy acid formula that's great for exfoliating dry skin. Most people find that the smell goes away shortly after putting it on.

  7. Why is "#1 Dermatologist Recommended" gone from the label?

    It hasn’t gone away. We just show it as a visual symbol on the lower right of each bottle or tube.

  8. Where can I buy AmLactin®?

    Since you’re already online, we can take you to our store locator. To purchase online with our search engine that finds great prices, click here.

  9. I’ve seen products just like yours that are cheaper. Why should I buy yours?

    What you probably saw was a private label lotion for dry skin or store brand dry skin treatment. We stand by our brand and formula and cannot guarantee you’ll find the same quality with those other products.

Product Questions

  1. Where can I buy AmLactin® Cerapeutic Restoring Body Lotion?

    AmLactin® Cerapeutic Restoring Body Lotion is currently available at select Walmart and Walgreens stores and on the drugstore.com website. We are expanding our retailer network frequently. Visit amlactin.com to find a list of stores.

  2. How does AmLactin® Cerapeutic™ Restoring Body Lotion compare to AmLactin® Moisturizing Body Lotion?

    AmLactin® Moisturizing Body Lotion contains 12% lactic acid that is pH-balanced for the skin. AmLactin® Cerapeutic™ Restoring Body Lotion contains our patented ULTRAPLEX® formula, which is a proprietary blend of three alpha-hydroxy moisturizers that are derived from lactic acid (an alpha-hydroxy acid). AmLactin® Cerapeutic™ Restoring Body Lotion also contains three essential ceramides (AP, NP, EOP), which quickly strengthen the skin’s protective moisture barrier.

  3. What are the ceramides in AmLactin® Cerapeutic™ Restoring Body Lotion?

    Ceramides NP (Ceramide 3), AP (Ceramide 6 II) and EOP (Ceramide 1).

  4. What are ceramides?

    Natural lipids (fats) which are a major component of skin structure and allow the skin to retain moisture. Synthetic ceramides are commonly used in moisturizers and beauty products.

  5. What is AmLactin® Cerapeutic™ Restoring Body Lotion?

    AmLactin® Cerapeutic™ Restoring Body Lotion is designed to repair extremely rough, flaky, dry skin. It contains our clinically proven, intensely hydrating, patented ULTRAPLEX® formula, which gently exfoliates, while three essential ceramides quickly strengthen the skin’s protective moisture barrier for noticeably softer, more resilient skin. It comes in a 7.9 oz bottle with pump.

Sunburn Alert: This product contains an alpha-hydroxy acid (AHA) that may increase your skin’s sensitivity to sunburn. Be sun smart: use sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterward.

In exchange for allowing us to share their stories, the featured women received a gift basket including AmLactin® products.


www.upsher-smith.com | 1-800-654-2299 | © 2013 Upsher-Smith Laboratories, Inc., Maple Grove, MN 55369